Frequently Asked Questions

FAQ Page

Frequently Asked Questions

1. What are your shipping options?

- We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-2 business days.

2. Do you ship internationally?

- Yes, we ship to most countries worldwide. Shipping rates and delivery times may vary depending on the destination.

3. What is your return policy?

- We accept returns within 30 days of purchase for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with tags attached.

4. How do I return an item?

- To return an item, simply fill out the return form included with your order and follow the instructions for shipping it back to us. Once we receive the returned item, we will process your refund or exchange.

5. Can I track my order?

- Yes, once your order has shipped, you will receive a tracking number via email that you can use to track your package.

6. What payment methods do you accept?

- We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal and Apple Pay.

7. How do I know what size to order?

- We provide detailed sizing charts for each product to help you determine the best size for you. If you're unsure, feel free to contact our customer service team for assistance.

8. Do you offer discounts for bulk orders?

- Yes, we offer discounts for bulk orders. Please contact our sales team for more information.

9. Why does the items have a particular smell, will this go away?

- The items have an ink base that contains a smell similar to vinegar for better adhesion. No worries, this will go away once the item is wash.

10. Do you offer custom printing or embroidery?

- Yes, we offer discounts for bulk orders. Please contact our sales team for more information.

11. Can I cancel or modify my order after it has been placed?

- We begin processing orders immediately after they are placed, so we may not be able to cancel or modify your order. Please contact us as soon as possible if you need to make any changes.

12. What should I do if I receive a defective or damaged item?

- If you receive a defective or damaged item, please contact our customer service team with photos of the issue, and we will arrange for a replacement or refund.

13. How do I contact customer service?

- You can contact our customer service team via email at or by phone at 1-800-123-4567. Our office hours are Monday to Friday, 9:00 AM to 5:00 PM EST.